We want you to love every HomeLife Company purchase and we believe that it’s okay to change your mind. So if you are not fully satisfied, you can return your item to us for a full refund within 90 days of delivery.
If you wish to return your item, the products must be in good condition to qualify for a full refund. That means no stains or funny smells please! Also, don’t forget to include the accessories. Plus, we will need you to include a receipt or proof of purchase for any returns.
When everything is ready, email firstname.lastname@example.org to get a return approval from us. Send us an email with product and package photos and paperworks. We will send you a prepaid return label and guide you on arranging for a FedEx delivery.
Refunds are processed after the package is scanned by the carrier. It takes 5 days for payment depending on your bank. Package delivery time approx. 4-5 days
If you purchased a HomeLife product at any of our partner sites e.g. Amazon, Walmart, Wayfair, then your return window and conditions are defined by that specific retailer. We have no influence on those conditions. We hope you understand that.
Decompressed or unfolded mattresses are not eligible for returns. They should be donated. We suggest having the item donated to non-profit organizations such as the Salvation Army, Goodwill, Habitat For Humanity, the Red Cross, and/or http://donationtown.org/ since they do provide free local pick ups. You can also donate to local churches or any non profit organization of your choosing so long as you are able to get a proof of donation or a receipt. Once you have the proof of donation, have it sent to email@example.com so we can initiate the refund.
Sincerely yours, HomeLife Team!